What are the shipping hours for your products ?
We take 1-2 days to process your order and then 1-2 weeks for delivery.
Do you ship your products worldwide ?
Yes, we do. We ship worldwide.
Do you provide tracking information?
Yes, please wait 3 days after placing your order and ask us via email at firstname.lastname@example.org.
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two separate deliveries. The rest of the order will most likely arrive shortly.
I have received a damaged item. What can I do about this?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: email@example.com, so we can send you a similar replacement item as soon as possible.
I still haven't received my order. Why is it taking so long ?
We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire more about your package, please contact us by email at firstname.lastname@example.org.
Do you have a refund policy?
We do our best to resolve any problem our customers might face with the items they have purchased online. If you still wish to receive a refund on your order, we can of course, complete the payment if the recourse is made within 14 days from the date of the order and the product(s) concerned are not on sale. For more information, please check our refund policy link to the refund policy.